bolded textWhenever my laptop freezes it completely locks up. Picture freezes and audio cuts. Only way to fix it is to power down with the power button. I've had to do this 20 times already with no found fix, and I'm worried that if I do this anymore my laptop might end up getting even worse. I have no clue what triggers it. At first I thought it was when I play games, but it can happen at any random times like just Web browsing or opening applications. Sometimes I will be idle and it will still freeze! It happens randomly, whether it happens right after start up, or after a long session or gaming. Parry at geek squad phone number suggested to replace the ram and hard drive. After installing the new ssd my laptop is not freezing and it is working fine without any issue.